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Kuoni

Adding a feature to existing travel website.

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Background

Existing website makes tailor-made holidays that will be suggested by Kuoni's personal travel experts.

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Challenge

Approaches the travel experience to very personalized way.

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Solution

Adding a questionnaire can increase sale and give more personalized experience to Kuoni clients.
This also can provide more quality information about clients to Kuoni sales team.

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Proposed user experience

A step indicator helps user understand how many questions are left and go back to change the answer if needed.
Feedback after questions ended helps the user be sure the data their filled is in Kuoni sales team.
Following to existing design.

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Mockup_Kuoni
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Opportunity

New feature will help sales team to be close to the client and do reasonable suggestions to them.
Decrease time the user makes a decision.
Provided better experience.

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Self-reflection

What the best way to structure quest for mobile? How these questionnaire will be scalable for web?

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